Designing for invisibility
While we were in the Netherlands, we took the train when we needed to get out of Amsterdam. Anyone who's wrestled with the touch screen ticket machines at London's Waterloo, will understand why we found the machines in Amsterdam Centraal so amazing. For those unfamiliar with Dutch Railways ticket machines, this is how they work:
NS (Dutch Railways) ticket machine from Team Staufenberger on Vimeo.
Everything sorted in just one screen. How good is that?
They've kindly put the software online so that you can practise buying tickets. How thoughtful. Though I wonder if people actually use it, other than people interested in interaction design and usability issues.
The NS website is also refreshingly easy to use. When looking up a train time, it even gives you the departure (and arrival) platform. A really tiny, but hugely useful detail.
We're clearly not the only people to be impressed by these ticket machines, there have been a few comments at design and usability blogs. One of these suggested that the design was a bit boring in a good way (meaning it's simple and efficient), which is an interesting way of looking at. Although I suspect that rather than boredom, we should be designing for invisibility: the point where usability becomes transparent and draws no attention to itself, either positively or negatively.































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